MANUFACTURER’S WARRANTY
Standard warranty covers the parts and labor for 90 days from the date of purchase. Product must be assembled as per the directions provided to you in this package. Customer is responsible for all shipping and handling cost associated with warranty replacement parts. Please, include a copy of this packing list and a detailed letter explaining any trouble you may be experiencing when returning items to us for warranty related issues. Ship all warranty related returns to:
RED EXERCISER- WARRANTY DEPT.
11400 S Sam Houston Pkwy W
Houston, Texas 77031
Warranty covers correction replacement or refurbishing original product to a proper working condition and matching the level of aesthetic wear to that of product delivered to us for warrant repair. RED Fitness LLC will not be held responsible for any claims if the product is misassembled in any way, shape or form. Manufacturer’s warranty plus any extended
warranty will be completely null and void if product is misassembled or misused or modified.
The two (2) year warranty, if purchased, covers the RED Exerciser only for a period of two (2) years starting from the original purchase date. Warranty covers correction replacement or refurbishing original product to a proper working condition and matching the level of aesthetic wear that of the product delivered to us for warrant repair.
RETURN POLICY
We will gladly accept any return within the 30 day trial period, provided the item is in new or like-new condition. You will need to contact our Customer Service Team at 1-888-424-7623 and request at Return Authorization number (RA#). Please mark this number on the package when returning. ALL RETURNS ARE VERIFIED FOR RA#. Any package missing a RA# will be refused and returned to sender at sender’s expense. Packages containing expired RA#s may be refused and returned to sender at sender’s expense. Return packages must be post marked within seven (7) days of the RA# issue date. If merchandise is received after 15 days after the RA# is issued then merchandise will be subject to a 25% re-stocking fee of full purchase price. RETURNS RECEIVED 30 DAYS AFTER THE RA# ISSUE DATE MAY BE REFUSED AND RETURNED AT SENDER’S EXPENSE WITHOUT ANY REFUND. Refunds are issued after product is received and inspected. Refunds are not issued at time of issuance of return authorization.
Customers on the Trial Pay Offer will not be billed additional monthly installment(s) as long as the goods are received before the next applicable installment payment. If you are charged any additional monthly payments and merchandise is returned within the 15 days after the issuance of return authorization date, you will be refunded any additional payments.
DO NOT RETURN PRODUCT WITHOUT A RETURN AUTHORIZATION NUMBER.
This number can be obtained by contacting our Customer Service Team at 1-888-424-7623 from Monday through Friday during business hours of 9:00 AM to 5:00 PM Central time.
ADDITIONAL RETURN TERMS AND CONDITIONS
- All items must be returned in their original packaging along with all accessories, parts, and instructions manuals that were shipped with your original order.
- Returns with missing parts will be charged a flat $20 incomplete return fee
- RETURN PERIOD- Our 30-day return policy starts from the day your product is received and expires 35 days from the date we actually ship product to you initially.
- A Return Authorization number must be obtained in the 30 day return period as mentioned above.
- Returns must be received at our facility in 15 days of when the Return Authorization number is generated and given to you by phone.
- The initial trial shipping, handling and processing costs are non-refundable.
- You will be responsible for paying all return shipping to deliver product to our facility
- Allow up to 8 weeks for return to appear on your credit card statement. (If you do not see your return amount appear on your statement after up to 8 weeks, contact us (1-888-424-7623) immediately before calling your credit card company).
Send all returns via a shipping method that can be tracked with a proof of delivery or confirmed (UPS/ FedEx / USPS Priority mail) to:
RED FITNESS LLC- RETURNS
RA#_____________ (Please state return authorization number as given)
11400 S Sam Houston Pkwy W
Houston, Texas 77031
Along with your return please be sure to include the following:
a. Your order number, Return Authorization number, your complete name, address, phone number and email address along with original packing slip.
b. Please have Return Authorization number on package. If it is received and it does not meet our return policy we will not issue you a refund and the package may be returned to you at your cost.
c. A detailed explanation regarding your reason for returning the items.
d. Information about whether you would like a refund or a replacement.
PAYMENT INFORMATION
We accept payment by Master Card, Visa, Discover and American Express. Payment may also be made by using your debit card, check or money order. Checks by phone payments must be made for the full purchase price of $174.75 (plus additional amounts for accessories), plus applicable sales tax for residents of Texas. All Check by phone and One Time Pay customers receive free S&H. If you wish to send a cashier check, money order or check payment, please make payment payable to:
RED FITNESS
PO Box 2655
Stafford, Texas 77477-2655
Check By Phone payments will be processed within five (5) days of purchase date. A one time Electronic Fund Payment of $174.75 can be made over the phone with the customer’s verbal authorization. Please allow 10 business days for payment approval on Check By Phone orders.
Checks are accepted only upon the condition that customer agrees if any check is returned unpaid, RED Exerciser may then debit customer’s checking account for that amount of the check, plus a processing fee (and any other applicable fee), as permitted by state law. NSF transactions will be charged an additional $25 NSF fee on every additional attempt to clear
funds. All checks and E-Checks transactions are processed electronically.
FUEL SURCHARGE
An additional Fuel Surcharge may be added to your shipping and handling if needed without any notification. Fuel surcharge, if applicable, will equal an additional 5% of the shipping & handling portion of your order.
ORDER DELIVERY TIME
All orders with regular shipping are shipped between 2 and 6 weeks* after receiving order (start order date). Start Order date is the first weekday after order is called-in or ordered via website. Orders with optional Rush shipping are shipped within 7- 10 business days. Consumers can expect an average of 2 to 10 days to receive delivery after order is shipped from our facility.
Contact us if you have not received your product within respective applicable delivery time.*These are estimated good faith dates and may vary in accordance with the volume of orders and volume of product being shipped. Regular shipping is 2-6 weeks. These regular shipping weeks may vary during “high volume days” such as holidays by up to two weeks earlier or two weeks later than estimated.
REFUSED DELIVERY
Customers will be responsible for all charges associated with shipping and handling on return/refuse postage. All refused packages will be assessed an automatic 25% re-stocking fee to reprocess refused packages once received. Refused packages will not automatically stop us from making additional installment payments.
REFUND POLICY
Initial shipping and handling charges are non-refundable. Refunds on authorized returned trial offer product will be processed within 30 days of receiving returns. Allow up to 8 weeks for return to appear on your credit card statement. (If you do not see your return amount appear on your statement after up to 8 weeks, contact us (1-888-424-7623) immediately before calling your credit card company). Partial refunds may apply if product is received incomplete or returned after RA# allowable date. Customer who originally paid by Check By Phone or by electronic check withdrawal will be issued a refund check within four (4) weeks of us receiving and approving return.
Customer must be able to provide P.O.D. (proof of delivery) that returned product was actually received by our returns facility in the circumstance that no refund is issued because we are unable to identify that return was ever received at our facility.
MULTI-PAYMENT TERMS
Customers opting to pay with our multi-payment method will be billed in the following manner: Trial offer charge including $14.95 fee plus shipping and handling will be charged at the time of order. Then customer will be automatically billed first installment after 30 days from order date and then subsequent installments in 30 day increments until full
balance if paid-off in full. Number of installments and installment amount will depend on agreed offer and acceptance of additional accessories and or continuity programs if applicable.
COLLECTION FEES AND GENERAL PAYMENT ITEMS
Customer is responsible for all collection and attorney fees in the event we have to place your unpaid balance with a third party collection service. Notify us immediately if your credit card information changes, especially if you are on a payment program with a future outstanding balance. Customers paying using our payment/installment option are notified that their said payable balance to us may be sold or assigned to a third party financial institution without notification under all of the above stated terms and conditions.
